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These terms and conditions explain your rights and obligations in relation to the web sites located at www.mymaddog.co.uk and www.mymaddog.com and any goods purchased through these sites. 
Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

GENERAL TERMS:

This site is operated by Mad Dog Marketing Limited ("we", "our" or "us"), located at Tannery House, St Mary’s Street, Penistone, Sheffield, South Yorkshire, S36 6DT.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

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SITE USEAGE:

Content of and copyright in the site is owned by or licensed to us. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. Any other use must be with our prior written permission.

You may not commercially exploit the content.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may include links to other websites. These links are provided for your convenience to provide further information only. You may only create a link to this website from another website or document if you have our prior consent.

We reserve the right to suspend, restrict or terminate your use of this site at any time.


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TERMS & CONDITIONS OF SALE:

  1. PURCHASING:

  1. ORDER CONFIRMATION & STATUS:

  1. DELIVERY:

      1. For orders deemed ‘LOST’ by the carrier, we will offer a replacement or a full refund.
      2. For orders deemed as ‘DELIVERED’ by the carrier, but reported as not received by the customer (if goods cannot be located after being left safe, or left with a 3rd party); we are not responsible for loss of goods after delivery has taken place. If you require a refund or re-ship, please report this to your local police station and obtain a crime reference number and we will supply a ‘NON RECEIPT OF GOODS DISCLAIMER FORM. This is a legal document for you to complete and return to us so that we can make an insurance claim against the carrier.

  1. RETURNS:

Under the United Kingdom’s Distance Selling Regulations, you have the right to return an order at any time up to the end of 14 working days after you receive the goods. A working day is any day other than weekends and bank holidays, or other public holidays in the United Kingdom.

All returns must be authorised by us and the return carriage costs are the responsibility of the buyer. We do not offer a free collection service for returns, nor can we arrange for our carrier to collect goods from you. You must make your own arrangements to return any goods to us, either by courier or in person.

To have a return authorised, you must contact us within 14 working days of delivery for a Return Authorisation Number (RAN). Goods must then be received back by us within 14 working days since the delivery date, as per Distance Selling Regulations.

When returning goods, please ensure that you enclose your original invoice along with your RAN number so that we can identify your consignment on arrival. All returns must be sent back to us in their unused, unopened and original condition, and be in the original packaging with any enclosed documentation.

You must take reasonable care to ensure that goods are not damaged whilst in your possession or in transit, and for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Furthermore, proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.

We reserve the right to refuse any returns if the above procedure is not followed.

  1. REFUNDS:

Following receipt of authorised returns, as set out above, refunds will be processed within 7 days, and will be credited via the original payment method only.
We do not offer refunds on unauthorised returns.

  1. AMENDMENTS, EXCHANGES & CANCELLATIONS:

If you wish to make any changes to your order, such as a change of product, or to add a different delivery address or a different quantity of goods, please email shop@mymaddog.co.uk or call us on 01226 763090 as soon as possible after placing your order. Providing that your order has not been dispatched, we should be able to accommodate any changes.

If you wish to make a change to the goods ordered, or cancel an order after it has been dispatched, our returns procedure must be followed and both the return carriage cost and re-delivery cost must met by the buyer.

If you refuse delivery or cancel payment rather than following our returns policy, you will be liable for all costs incurred by us. Unlawful charge backs will be referred to relevant investigative or law enforcement agencies.

  1. COPYRIGHT:

All copyright and intellectual property rights existing in this site are and will remain the property of us.

Any product photography where a third party has been credited with copyright will remain property of the third party with all rights reserved.