To collect and redeem loyalty points, customers MUST log in as a returning customer when prompted for customer details at check out, this allows the web store system to refer back to previous order history to determine if there are any points available for redemption, then award points to the account for the qualifying purchase.
CUSTOMERS WHO CHECK OUT AS A GUEST OR CREATE A NEW ACCOUNT IN ERROR, WILL NOT RECEIVE ANY POINTS. WE CANNOT 'ADD POINTS' RETROSPECTIVELY, OR OFFER DISCOUNT TO CUSTOMERS WHO HAVE FAILED TO FOLLOW THE CORRECT PROCEDURE TO ACCRUE AND SPEND LOYALTY POINTS.
PLEASE FOLLOW THE CORRECT PROCEDURE AND LOG IN AS A RETURNING CUSTOMER IF YOU WISH TO RECEIVE AND SPEND LOYALTY POINTS
I've just placed an order, and there are no points on my account, but I've ordered before, where are my points...?
I have been ordering through eBay for several years and never knew you had a website – will you give me points from my past orders?