To collect and redeem loyalty points, customers MUST log in as a returning customer when prompted for customer details at check out, this enables our web system to refer to previous order history to determine if there are any points available for redemption, and award points to the account for the qualifying purchase.

CUSTOMERS WHO CHECK OUT AS A GUEST OR CREATE A NEW ACCOUNT IN ERROR, WILL NOT BE ABLE TO REDEEM PREVIOUSLY AWARDED LOYALTY POINTS. WE CANNOT 'ADD OR TRANSFER POINTS' RETROSPECTIVELY, OR OFFER DISCOUNT IN LIEU OF POINTS DUE TO BUYER ERROR.

IMPORTANT INFORMATION

PLEASE FOLLOW THE CORRECT PROCEDURE AND LOG IN AS A RETURNING CUSTOMER IF YOU WISH TO RECEIVE AND SPEND LOYALTY POINTS
Points from past purchases will not available for redemption if a new or duplicate account is created

THIS SCHEME IS IN PLACE TO REWARD ONLINE BUYERS WHO ORDER REGULARLY FROM US

1 point PER £1 SPENT (EXCLUDING DELIVERY); each point is worth 2p. Points are credited to the customer account upon dispatch of the qualifying order, and are valid for 4 months from the order date.

To be clear, if there is no account activity for 4 months since points were awarded, they will expire. However, each new order will extend the validity of the total points for a further 4 months (should a customer wish to save points instead of redeeming them)

FAQ’s

I've just placed an order, and there are no points on my account, but I've ordered before, where are my points...?
Points expire after FOUR MONTHS of being awarded. If your last order was placed within 4 months, have you remembered to log in as a returning customer?

How do I know what points I have to use? 
If available to redeem, loyalty points (and their value) will displayed to you at checkout. To redeem, follow the instructions at checkout and enjoy your discount!

I have been ordering through eBay for several years and never knew you had a website – will you give me points from my past orders?
To qualify for Loyalty Points, orders must be placed through THIS SITE. Unfortunately, eBay orders, Telephone Orders, and Wholesale orders DO NOT qualify for this incentive.